Subject: Excellent Customer Service

My name is Cydnee Sims and I am the Program Coordinator at the Chapel Hill Senior Center located in Chapel Hill, North Carolina. I wanted to let you know how much my senior group and I enjoyed our tour and cheesecake. The tour guide, Hilda, was outstanding. She was professional, articulate and personable. I mentioned that one of my seniors were celebrating their birthday and she came out to our tour bus with a slice of cheesecake with a candle to help us celebrate. What a joy that was. Also, my initial contact with Korey Grace was superb!

Korey was just as professional and he made sure all the logistics were handled for my group. I just wanted to let you know that you have a fine staff and if there is any award or incentive for stepping up to the plate, Hilda and Korey deserves a pat on the back.

Thank you for your time.

Cydnee Sims

Program Coordinator,Chapel Hill Senior Center


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